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We know it's tempting to skip these Terms of Service, but it's important to establish what you can expect from us as you use Saleslumen services, and what we expect from you.
These Terms of Service reflect the way Saleslumen's business works, the laws that apply to our company, and certain things we've always believed to be true. As a result, these Terms of Service help define Saleslumen's relationship with you as you interact with our services. For example, these terms include the following topic headings:
What you can expect from us, which describes how we provide and develop our services
What we expect from you, which establishes certain rules for using our services
Content in Saleslumen services, which describes the intellectual property rights to the content you find in our services — whether that content belongs to you, Saleslumen, or others
In case of problems or disagreements, which describes other legal rights you have, and what to expect in case someone violates these terms
Understanding these terms is important because, by using our services, you're agreeing to these terms.
Besides these terms, we also publish a Privacy Policy. Although it's not part of these terms, we encourage you to read it to better understand how you can update, manage, export, and delete your information.
Saleslumen services are provided by, and you're contracting with:
Saleslumen LLC
organized under the laws of the State of Wyoming, USA, and operating under the laws of the USA
To use Saleslumen services, you must be at least 18 years old.
If you're a parent or legal guardian, and you allow your child to use the services, then these terms apply to you and you're responsible for your child's activity on the services.
These terms help define the relationship between you and Saleslumen. Broadly speaking, we give you permission to use our services if you agree to follow these terms, which reflect how Saleslumen's business works and how we earn money. When we speak of "Saleslumen," "we," "us," and "our," we mean Saleslumen LLC and its affiliates.
You may not use our services if you're a competitor. We reserve the right to determine what constitutes competitive activity in our sole discretion. Additionally, you may not reverse engineer, decompile, or attempt to extract the source code of any part of our services. We need to protect our business and intellectual property, just like you'd protect yours.
We provide a broad range of services that are subject to these terms, including:
Business intelligence and contact discovery tools
Email outreach and engagement features
Sales pipeline and relationship management
Data enrichment and verification services
Integrations with your favorite tools
Our services are designed to work together, making it easier for you to move from one activity to the next. For example, if you discover a promising lead in our database, you can instantly add them to an email campaign and track their engagement — all within Saleslumen.
We're constantly developing new technologies and features to improve our services. For example, we use artificial intelligence and machine learning to provide you with better data accuracy, improved email deliverability, and smarter recommendations.
As part of this continual improvement, we sometimes add or remove features and functionalities, increase or decrease limits to our services, and start offering new services or stop offering old ones. When a service requires or includes downloadable software, that software sometimes updates automatically on your device once a new version or feature is available.
If we make material changes that negatively impact your use of our services or if we stop offering a service, we'll provide you with reasonable advance notice, except in urgent situations such as preventing abuse, responding to legal requirements, or addressing security and operability issues.
The permission we give you to use our services continues as long as you comply with:
these terms
service-specific additional terms, which could, for example, include things like usage limits or payment requirements
We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about using our services.
Although we give you permission to use our services, we retain any intellectual property rights we have in the services.
We want to maintain a respectful environment for everyone, which means you must follow these basic rules of conduct:
comply with applicable laws, including export control, sanctions, and marketing laws like CAN-SPAM
respect the rights of others, including privacy and intellectual property rights
don't abuse or harm others or yourself (or threaten or encourage such abuse or harm) — for example, by misleading, defrauding, illegally impersonating, defaming, bullying, harassing, or stalking others
Our service-specific additional terms provide more details about appropriate conduct that everyone using those services must follow. If you find that others aren't following these rules, many of our services allow you to report abuse.
Most people who use our services understand the general rules that keep business platforms safe and fair. Unfortunately, a small number of people don't respect those rules, so we're describing them here to protect our services and users from abuse.
You must not abuse, harm, interfere with, or disrupt our services or systems — for example, by:
introducing malware or using our services for fraudulent activities
spamming, hacking, or bypassing our systems or protective measures
creating fake accounts or using false identities
using our services to develop competing products (we're sure you understand why)
scraping our data or using automated tools beyond what we authorize
reselling or redistributing our data without written permission
using group email addresses like info@ or hello@ for outreach
Some of our services are designed to let you upload, submit, store, send, receive, or share your content. You have no obligation to provide any content to our services and you're free to choose the content that you want to provide. If you choose to upload or share content, please make sure you have the necessary rights to do so and that the content is lawful.
Your content remains yours, which means that you retain any intellectual property rights that you have in your content. For example, you have intellectual property rights in the creative content you make, such as email templates you create. Or you may have the right to share someone else's contact information if they've given you their permission.
We need your permission if your intellectual property rights restrict our use of your content. You provide Saleslumen with that permission through this license.
This license covers your content if that content is protected by intellectual property rights.
This license doesn't affect your privacy rights — it's only about your intellectual property rights
This license doesn't cover publicly-available factual information that you provide, such as corrections to business contact information. That information doesn't require a license because it's considered common knowledge that everyone's free to use.
This license doesn't cover feedback that you offer, such as suggestions to improve our services
This license is:
worldwide, which means it's valid anywhere in the world
non-exclusive, which means you can license your content to others
royalty-free, which means there are no fees for this license
perpetual and irrevocable, which means the license continues even after you stop using our services
This license allows Saleslumen to:
host, reproduce, and process your content to provide our services
use your content to improve our services, including through machine learning
share submitted contact data with other users as part of our contributor database
create aggregated, anonymized data from your content for analytics
This cooperative approach helps ensure our database remains comprehensive and valuable for all users.
You need a Saleslumen account to use most of our services. You're responsible for what you do with your account, including taking reasonable steps to keep your account secure.
We recommend that you:
Use a strong, unique password that you don't use elsewhere
Enable two-factor authentication if available
Keep your devices secure and up-to-date
Remove access for employees who leave your organization within 24 hours
Notify us within 72 hours if you suspect any security issues
Many organizations take advantage of our services. To use our services on behalf of an organization:
an authorized representative of that organization must agree to these terms
your organization's administrator may assign a Saleslumen account to you
your organization controls its accounts and may access or disable them
To provide you with our services, we sometimes send you service announcements and other information. To learn more about how we communicate with you, see our Privacy Policy.
If you choose to give us feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you.
Some of our services give you the opportunity to make your content available to others — for example, you might share email templates with your team or contribute contact information to our database.
If you think someone is infringing your intellectual property rights, you can send us notice of the infringement and we'll take appropriate action.
Some of our services include content that belongs to Saleslumen — for example, the business contact information in our database. You may use Saleslumen's content as allowed by these terms and any service-specific additional terms, but we retain any intellectual property rights that we have in our content. Don't remove, obscure, or alter any of our branding, logos, or legal notices.
Finally, some of our services give you access to content that belongs to other people or organizations — for example, contact information submitted by other users. You may not use this content without proper authorization or as otherwise allowed by law. The views expressed in other people's content are theirs, and don't necessarily reflect Saleslumen's views.
Some of our services require payment. When you purchase a subscription, all fees are non-refundable unless we say otherwise. Your subscription will automatically renew unless you cancel it before renewal.
Many of our services use credits. Credits expire at the end of your billing period and can't be rolled over. We have fair use limits to prevent abuse — for example, free accounts may have lower credit limits than paid accounts.
You're responsible for all applicable taxes, and we'll charge tax when required to do so.
We provide our services using a commercially reasonable level of skill and care. If we don't meet the quality level described in this warranty, you agree to tell us and we'll work with you to try to resolve the issue.
The only commitments we make about our services (including the content in the services, the specific functions of our services, or their reliability, availability, or ability to meet your needs) are described in the Warranty section. We don't make any other commitments about our services.
We don't provide our data or services for any particular purpose and don't guarantee specific results.
For all users
These terms only limit our responsibilities as allowed by applicable law. Specifically, these terms don't limit Saleslumen's liability for death or personal injury, fraud, fraudulent misrepresentation, gross negligence, or willful misconduct.
Other than the liabilities described above, Saleslumen won't be responsible for any other losses, unless they're caused by our breach of these terms or service-specific additional terms.
For business users and organizations only
If you're a business user or organization, you'll indemnify Saleslumen and its directors, officers, employees, and contractors for any third-party legal proceedings arising from your unlawful use of the services or violation of these terms. This indemnity covers any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs, and legal fees.
Saleslumen won't be responsible for loss of profits, revenues, business opportunities, goodwill, or anticipated savings; indirect or consequential loss; or punitive damages.
Saleslumen's total liability arising from these terms is limited to the greater of (1) $500 or (2) 100% of the fees that you paid to use the relevant services in the 12 months before the breach.
Before taking action as described below, we'll provide you with advance notice when reasonably possible, describe the reason for our action, and give you an opportunity to fix the problem, unless we reasonably believe that doing so would:
cause harm or liability to a user, third party, or Saleslumen
violate the law or a legal enforcement authority's order
compromise an investigation
compromise the operation, integrity, or security of our services
We may suspend or terminate your access to the services if:
you materially or repeatedly breach these terms
we're required to do so to comply with a legal requirement or court order
we reasonably believe that your conduct causes harm or liability
you haven't used your account for an extended period (like 6 months for free accounts)
For information about how to contact Saleslumen, please visit our help center.
If you're a resident of the United States, these terms and your relationship with Saleslumen are governed by the laws of Delaware, without regard to conflict of law provisions. You and Saleslumen agree to submit to the exclusive jurisdiction of the courts in Delaware to resolve any legal matter arising from these terms.
Disputes will be resolved through binding arbitration, not in courts, unless the dispute involves intellectual property rights. You waive the right to participate in class actions. However, you can opt out of arbitration by emailing us within 30 days of first accepting these terms.
By law, you have certain rights that can't be limited by a contract like these terms of service. These terms are in no way intended to restrict those rights.
These terms describe the relationship between you and Saleslumen. They don't create any legal rights for other people or organizations, even if others benefit from that relationship under these terms.
If it turns out that a particular term is not valid or enforceable, this will not affect any other terms.
If you don't follow these terms, and we don't take action right away, that doesn't mean we're giving up any rights that we may have (such as taking action in the future).
We may update these terms to reflect changes in our services or how we do business, for legal or regulatory reasons, or to prevent abuse. If we materially change these terms, we'll provide you with reasonable advance notice and the opportunity to review the changes. If you don't agree to the new terms, you should stop using our services.