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We collect information to provide better services to all our users — from figuring out basic stuff like which language you speak, to more complex things like which email templates you'll find most useful, the business contacts who matter most to you, or which sales opportunities you might like to pursue. The information Saleslumen collects, and how that information is used, depends on how you use our services and how you manage your privacy controls.
When you're not signed in to a Saleslumen account, we store the information we collect with unique identifiers tied to the browser, application, or device you're using. This allows us to do things like maintain your preferences across browsing sessions.
When you're signed in, we also collect information that we store with your Saleslumen account, which we treat as personal information.
When you create a Saleslumen account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account. Even if you aren't signed in to a Saleslumen account, you might choose to provide us with information — like an email address to receive updates about our services.
We also collect the content you create, upload, or receive from others when using our services. This includes things like email templates you write, contacts and leads you upload, sales campaigns you create, and notes you make about prospects.
We collect information about the apps, browsers, and devices you use to access Saleslumen services, which helps us provide features like automatic product updates and optimizing your experience based on your screen size.
The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
We collect information about your activity in our services, which we use to do things like recommend prospects you might be interested in. The activity information we collect may include:
Terms you search for
Contacts you view and interact with
Email campaigns you create and send
Features you use and how you use them
Your interactions with our support team
If you use our services to make and receive calls or send and receive messages, we may collect call and message log information like phone numbers, time and date of communications, and duration of calls.
We collect location information when you use our services, which helps us offer features like showing you prospects in your area.
Your location can be determined with varying degrees of accuracy by:
IP address
Activity on Saleslumen services, such as searches for businesses in specific locations
In some circumstances, Saleslumen also collects information about you from publicly accessible sources. For example, if your business information appears on a company website, we may index that information and display it to users searching for contacts in your industry. We may also collect information from trusted partners, such as data providers who help us maintain accurate business information.
We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
We use the information we collect from all our services for the following purposes:
We use your information to deliver our services, like processing the business contacts you search for in order to return results or helping you create effective email campaigns.
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding which types of email templates get the best response rates helps us suggest better templates to all users.
We use the information we collect in existing services to help us develop new ones. For example, understanding how sales teams organize their pipelines helped us design better workflow features.
We use the information we collect to customize our services for you, including providing recommendations, personalized content, and customized search results. For example, we might suggest prospects similar to ones you've successfully engaged with before.
Depending on your settings, we may also show you personalized recommendations based on your interests and activity across Saleslumen services.
We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your email campaigns to help you understand what's working and what's not.
We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification if we detect unusual activity in your account. Or we may let you know about new features that could help your sales efforts.
We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Saleslumen, our users, or the public.
We use different technologies to process your information for these purposes. We use automated systems that analyze your content to provide you with things like customized search results or other features tailored to how you use our services. And we analyze your content to help us detect abuse such as spam, malware, and illegal content.
We may use the information we collect across our services and across your devices for the purposes described above. For example, if you frequently search for contacts in a particular industry, we might show you more contacts from that industry in your search results.
We'll ask for your consent before using your information for a purpose that isn't covered in this Privacy Policy.
You have choices regarding the information we collect and how it's used
This section describes key controls for managing your privacy across our services. You can also visit your Account Settings to review and adjust important privacy settings.
You can view and update your personal information in your account settings
You can export your data at any time
You can delete specific items or your entire account
You can control whether we use your data to improve our services
We don't sell your personal information to anyone
We don't share your personal information with companies, organizations, or individuals outside of Saleslumen except in the following cases:
With your consent
With domain administrators (if you use Saleslumen through a work or school account)
For external processing (with our trusted service providers who work on our behalf)
For legal reasons (to meet any applicable law, regulation, legal process or enforceable governmental request)
We may share non-personally identifiable information publicly and with our partners. For example, we share information publicly to show trends about the general use of our services.
If Saleslumen is involved in a merger, acquisition, or sale of assets, we'll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.
Saleslumen provides access to a comprehensive database of business contact information as part of our services. We build this database using information from several sources:
Public sources like company websites, professional directories, and business registries
Public APIs and the broader internet, always respecting robots.txt standards
Directory services that provide verified business information
Integration partners who help enrich and validate data
Marketing partners who share potential business opportunities
Third-party data providers who have the right permissions to share information
Information that users contribute when using our services
When you use our services to upload contact information, you contribute to this shared resource. This cooperative approach helps ensure our database remains comprehensive, accurate, and valuable for all users.
We focus on business-related information and don't intentionally collect private consumer data. If your business contact information appears in our database and you'd like it removed, you can contact us at [email protected].
We build security into our services to protect your information
All Saleslumen products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we'll notify you and help guide you through steps to stay better protected.
We work hard to protect you and Saleslumen from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
We use encryption to keep your data private while in transit
We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems
We restrict access to personal information to Saleslumen employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.
Data transfers
We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
When this policy applies
This Privacy Policy applies to all of the services offered by Saleslumen LLC and its affiliates. This Privacy Policy doesn't apply to services that have separate privacy policies that do not incorporate this Privacy Policy.
This Privacy Policy doesn't apply to:
The information practices of other companies and organizations that advertise our services
Services offered by other companies or individuals, including products or sites they offer that may include Saleslumen services
Changes to this policy
We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published. If changes are significant, we'll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).