Cases resolved, customers happy
Customer support case management with AI assistance, omnichannel inbox, and intelligent routing. Deliver exceptional support at scale.
![resolved, customers happy](data:image/svg+xml,<svg xmlns="http://www.w3.org/2000/svg" width="600" height="500" viewBox="0 0 600 500"><rect fill="%23E8F0FE" width="600" height="500"/><text fill="%231a73e8" font-family="system-ui,-apple-system,sans-serif" font-size="32" font-weight="600" x="50%25" y="50%25" dominant-baseline="middle" text-anchor="middle">Cases</text></svg>)
Support that scales
Handle more cases with better outcomes
Omnichannel support
Email, chat, social, and phone cases in one unified queue. Support customers wherever they reach out.
Smart inbox
AI prioritizes cases by urgency, sentiment, and customer value. Focus on what matters most.
AI-assisted responses
Rigel suggests responses based on knowledge base and past tickets. Resolve issues faster.
Intelligent routing
Cases automatically route to the right team or agent based on topic, language, and skills.
SLA tracking
Set response and resolution time targets. Get alerts before SLAs are breached.
Support analytics
Track resolution times, satisfaction scores, and agent performance. Data-driven support.
How it works
Case created
Customer reaches out via any channel
Auto-categorize
AI classifies and prioritizes the case
Resolve
Agent handles with AI-suggested responses
Close & learn
Case resolved, knowledge base updated
What success looks like
"AI handles 60% of our support tickets automatically. Customers get instant answers, and our team focuses on complex issues. CSAT went from 78% to 94%."
SupportFirst Inc
Austin, Texas
1 / 3
Cases FAQ
What channels does Cases support?
Email, website chat, WhatsApp, social media DMs, and phone calls all flow into Cases. Every interaction becomes a trackable case.
Can AI resolve cases automatically?
Yes. Simple, repetitive issues can be handled entirely by AI. Complex cases get AI-suggested responses that agents can review and send. You control automation levels.
How does routing work?
Cases are routed based on rules you define: topic keywords, customer tier, language, agent skills, and workload. Round-robin or skill-based assignment.
Can I track customer satisfaction?
Yes. Send CSAT surveys after case closure and track scores over time. AI also analyzes sentiment from conversations to gauge satisfaction without surveys.
Saleslumen
Subscribe to all updates.
Made in USA